The increasing complexity of technology ecosystems and processes is making the smooth management of data, operations and workflows difficult. The challenge is great and, if not overcome adequately, it limits access to valuable insights for better decision making, slows down your action time, keeps your operating costs high and, ultimately, affects negatively your quality of service and quality of your end customer experience.

Fortunately, we have at our disposal powerful tools, such as deep data analytics and Artificial Intelligence/Machine Learning (AI/ML), which, combined with intimate knowledge of the telco world, allow us to provide the cure: automation. With automation, the integration, standardisation, orchestration, optimisation of data, operations and processes can be implemented end-to-end, allowing an easier and more controlled management of departments, to the benefit of both the company and the end users that they serve.

Future Connections, an expert in automation for network operators and solutions providers, will be at Mobile World Congress 2025 to demonstrate how their solutions bring automation to life in two particular areas of telco businesses, delivering impactful benefits: the network and the customer delivery domain.

The modular, easily scalable, multi-technology and multi-domain solutions developed by Future Connections drive workflows and intelligently consolidate processes in the network, automating and orchestrating operations end-to-end in closed loop, whether in OSS, CSON or OpenRAN environment. The advent of 5G and the immense potential offered by OpenRAN and its RIC architecture fuel the expansion of the range of xApp and rApp solutions developed by the company. These solutions are tailored to address the most complex use cases, whether strict real-time response (xApps) or near real-time response (rApps) is required to meet the challenge.

At the event in Barcelona, Future Connections will launch, on Juniper RAN Intelligent Controller (RIC), the Interference Mitigator xApp, its latest OpenRAN RIC solution. Designed to enhance uplink signal quality, the solution effectively improves data rates and decreases error rates by mitigating co-channel and adjacent-channel interferences, ultimately removing some of the issues experienced by the end users.

Future Connections will also be at the Ericsson booth on Wednesday, 5^th March at 14:00 CET to present some of its rApp solutions currently included in the Ericsson rApp Directory. Through automation and the use of AI/ML, the rApp solutions have been developed to effectively respond to real challenges that operators face in managing their network, such as optimising coverage, saving energy, auditing configuration consistency, handling special events and more.

Intelligent automation is also the name of the game for Future Connections in the telco customer delivery domain, an business area traditionally labour-intensive. The company promotes a refreshingly pro-active problem-solving approach to the many issues that affect efficiency and slow down customer operations, negatively impacting quality of service and customer experience. The MAx suite of intelligent products and services developed by Future Connections and presented at Mobile World Congress streamlines and automates router and line performance monitoring systems and management, workflows, customer communication and technical support. It introduces zero-touch processes in both the enterprise and residential domains of our customers, ultimately delivering efficient support, cost savings and end-customer churn reduction.

At the event, Future Connections is also planning to take automation a step further by introducing the concept of a multi-AI agents solution. This innovative approach leverages the power of GenAI to make multiple AI agents in technical customer support work collaboratively with AI-driven router and line monitoring systems. In this way technical support staff has access to valuable insights into performance, enabling them to address issues promptly, proactively and effectively, ultimately improving their service to the customer.

To discover how automation in telco networks and in telco customer operations can help you improve your KPIs and increase customer loyalty, arrange a meeting with the Future Connections team at the event by sending an email or by click here.  Future Connections will be located in The Netherlands Pavilion, Congress Square, Stand CS54 (between Hall 4 and 5).