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NIx CEM

Enjoy end-to-end visibility across service assurance, customer journey and experience drivers for actionable customer insights

NIx CEM capabilities
Insights
Why choose NIx CEM
GenAIOps

Leverage customer experience with our
proven 80/20 approach

NIx CEM transforms network performance data into actionable customer insights with our intelligent NIx platform, delivering end-to-end visibility across service assurance, customer journeys and experience optimisation. By correlating network performance with customer behaviour, device insights and service quality metrics, NIx CEM enables proactive customer experience management and data-driven business decisions.

core CEM features ready
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Custom development
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Customer-centric solution
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Core NIx CEM capabilities

Multi-domain experience correlation

Comprehensive customer experience insights

  • Link network performance with customer satisfaction
  • Cross-domain correlation (RAN, core, transmission)
  • Real-time service quality monitoring
  • End-to-end customer journey tracking

Advanced
device
intelligence

Device-specific customer experience optimisation

  • Device performance benchmarking
  • Connection quality analysis by device model
  • Firmware version impact analysis
  • Data-driven hardware recommendations

Predictive
churn
analysis

AI-powered customer retention

  • Churn prediction based on service degradation
  • Early intervention strategies
  • Automated retention trigger points
  • Customer value segmentation

Proactive
issue
resolution

Autonomous customer service automation

  • Automated customer contact triggers
  • Pre-complaint issue detection
  • Service degradation alerts
  • Real-time customer journey analytics
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Comprenhensive service assurance insights

NIx CEM provides multi-dimensional customer experience insights across all operational areas

Network analysis insights

Network analysis insights

Infrastructure-focused monitoring for engineering effectiveness with real-time network performance monitoring, configuration change visualisation, node-level metrics and infrastructure capacity planning tools

Device
insights

Device insights

Comprehensive device performance analysis including device performance benchmarking, connection quality analysis by device model, firmware version impact analysis and data-driven hardware recommendations

Network operations insights

Network operations insights

Operations team enablement with impact-based issue prioritisation, root cause analysis tools, service degradation prediction and automated fault isolation capabilities

Customer analysis insights

Customer analysis insights

Support specialist empowerment with quick access to customer history, service quality indicators per customer, historical issue pattern recognition and guided troubleshooting recommendations

Interconnect insights

Interconnect insights

Revenue assurance through cross-network communications monitoring including partner quality metrics tracking, billing discrepancy identification and SLA compliance monitoring

Corporate
insights

Corporate insights

Business-oriented dashboards for account management including client-specific performance metrics, service utilisation trend analysis and exportable client review reports

Why choose NIx CEM solution

Proven customer experience management

Built on deep telecom expertise with comprehensive customer journey analytics, multi-domain experience correlation and advanced device intelligence capabilities

AI-powered customer intelligence

GenAIOps capabilities provide next-generation customer experience automation with predictive churn analysis and autonomous issue resolution

Multi-touchpoint integration

Seamless integration across all customer touchpoints ensuring unified customer experience management regardless of service channels

Scalable customer analytics

High-performance customer analytics platform designed to handle complex customer bases with millions of interactions and extensive customer history

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GenAIOps - The future of network intelligence

NIx CEM includes cutting edge GenAIOps capabilities that transform traditional performance management into an intelligent, predictive system using advanced AI models.

Natural language insights

AI-powered
natural language processing
for intuitive network analysis

Next best
actions

Automated recommendations
for optimal
network operations

Root cause
analysis

Intelligent
problem diagnosis
with actionable solutions

Automated
ticket handling

Smart
ticket processing
and resolution automation

Agentic architecture for autonomous operations

NIx CEM’s innovative agentic architecture features specialised network co-pilots including Radio assistant, Core network assistant and Technical support agent. These AI agents work together to enable autonomous network operations, continuously learning from network patterns and operator actions to improve predictive capabilities.

Move a step closer to advanced autonomous operations

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