Tech support for wholesale operators & Altnets
Operators owning network but no customer relationships
Built for your wholesale & Altnet operations
You manage the physical network while ISPs and retail operators sell services on top of it. The coordination layer grows more complex and demanding with every ISP onboarded and additional volume of support tickets raised. The Future Connections’ solution automates the operational layer between the network and the ISP ecosystem. It connects to your network systems, provisioning platform and ISP interfaces and continuously monitoring, triaging and coordinating the flows that currently require manual intervention for both you and your ISPs. Tickets are automatically classified and correlated with live network data. Provisioning flows are monitored in real time and SLA events are logged with evidence. And where issues can be resolved autonomously, they are without human intervention.
Your pain points
High ISP ticket volumes and manual triage across multiple ISP partners
SLA disputes without a clear audit trail or timestamped evidence
ISP onboarding requires weeks of manual configuration and testing
No unified real time view across all ISPs and all network segments
Provisioning failures not detected until the ISP or customer reports them
Slow and contested fault attribution across wholesale/retail boundary
ISP relationship risks created by activation failures and service assurance gaps
Growing operations team cannot scale proportionally with ISP base
Solution capabilities
Intelligent ISP
ticket triage
Proactive
provisioning monitoring
SLA evidence
and dispute resolution
Cross-boundary
fault
Measurable results
Autonomous triage and resolution handle the majority of ISP-initiated contacts without operations team involvement
Automated monitoring ensures SLA-critical events are actioned within defined windows. Evidence-based audit trail eliminates disputes and demonstrates compliance
Proactive monitoring identifies activation errors before they become ISP complaints, reducing the operational burden of service assurance and improving ISP satisfaction
Each new ISP included in your ecosystem adds less marginal operational burden and cost because the coordination layer is automated, not staffed
Practical operational impacts
ISP ticket
triage automation
Automatic classification, correlation and routing of the full ISP ticket volume, resolving straightforward cases autonomously and escalating complex ones with complete context pre-attached
Proactive
activation monitoring
Monitoring of every activation flow in real time. Failure and misconfiguration detection before the ISP raises a ticket, reducing ISP onboarding friction and improving service assurance
from go-live
SLA compliance
and evidence
Immutable audit trail for every network event and service action, automatically mapped to SLA obligations. Compliance report generated without manual data extraction or dispute-driven reconstruction
Network-to-premises
fault isolation
Automatic determination of origin of any reported fault in your network, in the provisioning layer, in the ISP’s domain, or at the customer premises, and routing accordingly
ISP self-service
diagnostic portal
Give your ISP partners real time access to line status, provisioning state and network health for their subscriber base, reducing volume of routine enquiries that reach your operations team
Automated
ISP onboarding
Standardisation and acceleration of technical onboarding of new ISP partners. Configuration validation, test activation monitoring and integration verification handled automatically rather than manually
ISP onboarding acceleration
Lower barriers to entry
for new ISPs thanks
to considerably reduced
operational challenges. Reduction of support complexity,
cost and time-to-launch